Refund policy

Shop with confidence at Oakford Direct. We offer a straightforward 30-day returns policy on eligible products.

If you change your mind, you can request a return within 30 days of receiving your order. Items must be returned undamaged and in brand-new condition, with all original accessories, manuals and packaging where reasonably possible.

Please contact our Customer Support team before returning any item. We will provide the correct return address and return instructions for your order.

Where available, we will provide a prepaid return label to make the return process easier. For some products or locations, a prepaid return label may not be available, in which case we will provide the appropriate return address and instructions.

If your order arrives faulty, damaged, incomplete or incorrect, please contact us as soon as possible. We’ll review the issue and arrange the most suitable solution, which may include a replacement, repair, exchange or refund.

For change-of-mind returns, customers may be responsible for return postage where a prepaid return service is not provided.

Once your return has been received and inspected, approved refunds will be issued to the original payment method used for your purchase.

Certain hygiene-sensitive, personal-care or sealed products may not be eligible for change-of-mind returns once opened or used.

Oakford Direct — Easy Returns. Secure Shopping. Trusted Service.